Welcome, Shoppers!
Beyond the Mall is your one-stop shop for thoughtful, meaningful gifts in the UAE. Every product here is made by a real person with care and passion — and we’re here to make your shopping experience simple, personal, and fun.
1. How do I place an order?
Browse our collections, add your favourites to your cart, and check out securely. You can also create an account to save multiple addresses, track your orders, and shop faster next time.
2. How does shipping work?
All products are shipped directly by the maker. Shipping fees, timelines, and options are shown clearly on each product page so you know exactly what to expect before you buy.
3. Can I talk to the seller before I buy?
Yes! Use our built-in chat feature to message the seller, ask questions, or request customisations before placing your order. You’ll just need to create an account and be logged in to start chatting with the seller.
4. How can I pay for my order?
We accept secure online payments. You’ll see all available payment options at checkout. Cash on delivery is not accepted.
5. What is your return policy?
Because many products are personalised, returns may not always be possible. Each seller sets their own return and cancellation policy, which you can find on their product page and profile. If you need to request a return, contact the seller through chat to arrange the next steps.
6. How do I track my order?
Log into your account anytime to see the status of your order. You’ll also receive updates by email when your order is shipped.
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