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Privacy & Cookie Policy

This Privacy & Cookie Policy explains how Beyond The Mall (“we”, “our”, “us”) collects, uses, stores, and protects the personal information of users of our website https://beyondthemall.me/  and related services. By using the Site, registering as a customer or seller, placing orders, or otherwise interacting with us, you accept the practices described here.

 

1. Information We Collect

We may collect the following types of information:

  • Personal Information: name, email address, phone number, billing/shipping address, payment details when you make a purchase.

  • Account Information: login credentials, user profile details, order history (both as buyer and seller), wish lists or saved preferences.

  • Transaction Data: details about what you order, when, how much, where to deliver, etc.

  • Technical & Usage Data: IP address, browser type, device type, operating system, pages visited, search queries, how you use the Site, and how often.

  • Cookies & Tracking Data: information collected via cookies, web beacons, tags, scripts or similar technologies (see Section 5).

 

2. How We Use Your Information

We use your data to:

  • Operate and maintain the Site and its features (including order processing, shipping, seller management).

  • Provide customer service and support (responding to inquiries, helping with account issues, etc.).

  • Improve our Site: for example, to analyze how people use the Site, identify trends, make the Site more useful and user-friendly.

  • Enable features like “track order”, auto-suggestions/search, seller registration, and any marketplace functionalities.

  • Send you promotional communications or newsletters, only if you have opted in.

  • Prevent fraud and enforce our agreements.

  • Comply with legal obligations under UAE laws and other jurisdictions if applicable.

 

3. Sharing & Disclosure

We may share your personal information with:

  • Service Providers & Partners: companies who help us with operations—payment processors, delivery/logistics, marketing services, IT/hosting providers, analytics.

  • Sellers: if needed to fulfill orders, e.g. sharing shipping information with the seller, or other details required for marketplace functionality.

  • Legal Authorities: when required to do so by law, court orders, or if necessary to protect our legal rights.

  • Business Transfers: in case Beyond The Mall is acquired, merged, or sells all or part of its assets, your information might be part of that transfer under terms that protect privacy.

We do not sell your personal information to third parties for their marketing purposes without your consent.

 

4. Data Retention

We retain your personal data only as long as needed:

  • For transactions: until the transaction is complete and any warranty/returns obligations are fulfilled.

  • For account information: as long as you maintain an active account, unless you request deletion.

  • For legal or regulatory requirements, we may keep some data longer if required by UAE law.

 

5. Cookies & Similar Technologies

a. What Are Cookies?

Cookies are small files stored on your device by a website. They help the website remember your device and preferences, track usage, etc.

b. Types of Cookies We Use

  • Essential Cookies: necessary for the Site’s operation (e.g. login, checkout, order tracking).

  • Functional Cookies: remember your preferences (e.g. language, region, saved items).

  • Performance / Analytics Cookies: help us understand how visitors use the Site and which features work well or need improvement.

  • Advertising / Marketing Cookies: to display relevant offers and ads, both on our Site and possibly via third parties (if used).

c. Third-party Cookies

We may allow third-party services (such as analytics, advertising networks, social media, etc.) to place cookies on your device. Their use is governed by their privacy policies.

d. Managing Cookies

You can manage or disable cookies via your browser settings or through tools on the Site (if available). Please note some parts of the Site may not function properly if cookies are disabled.

 

6. Data Security

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no method of transmission over the internet or method of electronic storage is completely secure.

 

7. Your Rights

Depending on applicable law, including UAE data protection laws, you have rights such as:

  • Access: request a copy of your personal data.

  • Correction: have us update or correct your data if inaccurate.

  • Deletion: request deletion of your data under certain conditions.

  • Withdrawal of Consent: if you’ve consented to processing (e.g. marketing), you can withdraw that consent.

  • Object / Restrict: object to certain processing or restrict it.

To exercise these rights, contact us at [Your Email Address] (or another designated contact).

 

8. International Transfers

If your data is transferred outside the UAE (for example, overseas servers used by cloud or analytics providers), we ensure there are appropriate protections in place to keep your data safe and compliant with relevant regulations.

 

9. Changes to This Policy

We may update this policy from time to time. When we do, we will post the updated version here and update the “Effective Date.” It’s your responsibility to review the policy periodically.

 

10. Contact Us

If you have any questions about this policy, your data, or your rights, you can contact us at:

Beyond The Mall
 Email: hello@beyondthemall.me