Welcome, Makers!

We’re so glad you’re here. Beyond the Mall is where your creativity meets a community of shoppers looking for meaningful, one-of-a-kind gifts. By selling with us, you’ll reach a growing audience in the UAE, share the story behind your products, and make gifting more personal. This FAQ guide covers everything you need to know to get started, sell with confidence, and grow your business.

1. How do I join Beyond the Mall as a seller?

Head to our Sell With Us page, fill out the registration form, and share a few details about your products. Our team reviews every application carefully and will get back to you within 5–7 working days.

2. What kinds of products can I sell?

We champion products that are unique, thoughtful, and meaningful — from home décor and jewellery to baby gifts, stationery, and more. If your creations are giftable and meet our quality standards, they’re a great fit for our platform.

3. How does shipping work?

You handle shipping directly — which means you package orders with care and send them straight to your customers. You set your own shipping rates and timelines, and we display them clearly on your product pages.

4. Can I set my own prices?

Yes! You have full control over your pricing, including sales or special offers. We encourage pricing that reflects the time, skill, and care you put into each piece.

5. What fees are involved?

We charge a small commission on each sale to cover platform, marketing, and payment gateway costs. You’ll receive full details during onboarding so there are no surprises.

6. How do I get paid?

Payments are transferred to your bank account every month. You’ll also receive a detailed sales report so you can easily track performance and earnings.

7. Can customers contact me directly?

Yes! Our built-in chat feature lets customers message you before they buy. It’s a great way to answer questions, personalise their experience, and build trust.

8. What is the return policy?

You set your own return and cancellation policy. Because many products are personalised, you can decide whether or not you accept returns. We recommend clearly stating your policy on your profile and product pages so customers know what to expect. If a buyer requests a return, they’ll reach out to you via chat and you can manage it directly with them.

9. How can I make my shop stand out?

Use clear, beautiful product photos, write descriptions that tell the story behind your creations, and refresh your listings regularly with seasonal or new products. Small details make a big difference!

10. Do you promote my products?

Yes! Beyond the Mall runs marketing campaigns, social media features, and curated gift guides throughout the year — giving your products more visibility and helping shoppers discover your brand.

Still have questions?

We’re here to help! If you need support at any stage, simply reach out through our Contact Us page or email us — our team is always happy to guide you.