Dream Candle

Dream Candle is a UAE home fragrance brand specialising in hand-poured soy and beeswax blend candles, wax melts, massage candles, reed diffusers and room sprays. It was created to bring light and beau... Read More

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Dream Candle is a UAE home fragrance brand specialising in hand-poured soy and beeswax blend candles, wax melts, massage candles, reed diffusers and room sprays. It was created to bring light and beautiful scent into everyday spaces using clean, non-toxic, cruelty-free ingredients that are safe to enjoy around families and pets. Each product is poured in small batches for a clean burn and long-lasting fragrance, designed to add calm and comfort to any home or workspace.

Return Policy

Shipping Policy

Privacy Policy

Return Policy

Returns & Refunds

We accept returns within 7 days of delivery on unused and unopened items in their original packaging.

A return handling fee of AED 25 will be applied, and customers are responsible for return shipping costs. Original delivery charges are non-refundable.

Personalised or custom-made products cannot be returned or refunded. Unfortunately, we cannot accept returns on sale items or gift cards.

How to Return

To initiate a return or exchange, please contact us via the chat on our shop page with your order number and reason for return.

Exchanges

We’re happy to exchange items if the replacement is in stock. Please specify your preferred exchange item when contacting us. Customers are responsible for any price differences and applicable shipping fees.

Refunds

Refunds will be processed to your original payment method once the returned item has been received and inspected. Please allow 5–10 business days for the refund to appear in your account.

Damaged Items

If your item arrives damaged, please contact us within 48 hours of delivery with clear photos so we can resolve the issue promptly.

Shipping Policy

Shipping will take 2 to 4 business days. (with the exception of Public Holidays) Shipping time may vary in certain weather conditions. Shipping is also temperature controlled.

Shipping costs:

  • Standard - AED25
  • Free over AED 200

Privacy Policy

What information we collect

When you visit our store or place an order, we collect:

Your name, email address, phone number, and delivery address
Payment information (processed securely through our payment provider)
Browsing behavior and preferences to improve your shopping experience
How we use your information

We use your information to:

Process and fulfill your orders
Send order confirmations and shipping updates
Respond to your questions and customer service requests
Improve our products and website experience
How we protect your information

Your payment details are encrypted and processed securely. We never store your full credit card information. We use industry-standard security measures to protect your personal data.

Sharing your information

We only share your information with:

Shipping carriers to deliver your order
Payment processors to complete transactions
Email service providers to send you updates (if you've subscribed)
We will never sell your personal information to third parties.

Your rights

You have the right to:

Access the personal information we hold about you
Request corrections to your information
Request deletion of your data
Opt out of marketing communications at any time
To exercise these rights, contact us via the chat.

Contact us

If you have questions about this privacy policy, please contact us via the chat on our shop page.