The Charmerie

We want you to be absolutely thrilled with your new charms. If something isn't quite right, here's how we can help.

Eligibility for Returns

• Timeframe: You have up to 7 days from the date you received your order to initiate a return.
  
  
• Condition: Items must be returned in their original condition, unworn, unused, and in their original packaging.
  
  
• Sale Items: No returns or exchanges are permitted on items purchased during a sale or marked as final sale.
  
  
• Exclusions: Due to hygiene reasons, we do not accept returns on earrings or personalized items unless they are faulty.

How to Initiate a Return

• Contact Us: Please email us at askthecharmers@thecharmerie.co with your Order Number and the reason for the return or exchange.
  
  
• Return Approval: We will review your request and provide you with instructions on how and where to send your package.
  
  
• Shipping: Customers are responsible for the return shipping costs of AED 18, unless the item arrived damaged or incorrect.

Refunds

Once we receive and inspect your returned item:

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
  
  
• Processing Time: Refund amounts will be processed and credited back to your account within 10 to 30 business days, depending on the issuing bank of the credit/debit card.

A flat delivery fee of AED 18 applies to orders below AED 180.

Free Delivery on orders of AED 180 and above.

This Privacy Policy describes how your personal information is collected, used, and shared when you make a purchase from The Charmerie.

1. How We Use Your Personal Information

We use the Order Information to fulfill any orders placed through the Site (including processing payment, arranging shipping, and providing invoices). Additionally, we use this information to:

• Communicate with you regarding your order.
  
  
• Screen for potential risk or fraud.
  
  
• Provide you with information or advertising in line with the newsletter consent you provided.

2. Sharing Your Personal Information

We share your Personal Information with third parties only to help us use your information as described above:

• Shipping & Logistics: We share your contact details with delivery partners to facilitate delivery within the UAE.
  
  
• Legal Compliance: We may share information to comply with applicable laws and regulations or to protect our rights.

5. Third-Party Websites

The Charmerie is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information they collect.

3. Your Rights & Data Retention

You have the right to access the personal information we hold about you and to ask that it be corrected, updated, or deleted. We maintain your Order Information for our records unless and until you ask us to delete this information.

4. Policy Updates

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet legal requirements and standards. Therefore, customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

5. Contact Us

For more information about our privacy practices, please contact us by e-mail at askthecharmers@thecharmerie.co.