Muslin Wrap Set - Mustard Duck - Pack of 3

This Shipping Policy applies to purchases of Ara & Eve products made through Beyond the Mall and fulfilled by Ara and Eve Online Seller.
We take care to prepare and dispatch every order thoughtfully. This Policy explains where we deliver, estimated delivery timelines, and what to do if there is an issue with your delivery.
1. Delivery Area
We currently deliver within the United Arab Emirates only.
International shipping is not currently available.
2. Order Processing
Orders are generally processed within 1–2 business days after the order has been successfully confirmed.
Orders placed on weekends or UAE public holidays will be processed on the next business day.
Processing may take longer during product launches, promotions, seasonal periods, or periods of high demand. We will contact you if there is a significant delay affecting your order.
3. Estimated Delivery Time
All orders are processed and dispatched as quickly as possible. Standard delivery typically takes 3–5 business days from the date your order is confirmed.
Once your order has been dispatched, you may receive delivery updates via email or directly from the relevant delivery partner.
Please note that delivery timelines may occasionally be affected by public holidays, weekends, high-demand periods, or circumstances outside our control.
If you have any questions about your order or delivery, please contact us at support@araandeve.com.
4. Order Tracking
Once your order has been dispatched, you may receive a shipping confirmation or delivery notification.
Where tracking is available, the notification may include tracking information or delivery updates from the relevant delivery partner.
Please allow some time after dispatch for tracking information to become active.
5. Delivery Address and Contact Details
You are responsible for providing accurate and complete:


Delivery address;


Mobile number;


Email address; and


Any necessary delivery instructions.


Please review your information carefully before completing your order.
If you notice an error after placing your order, please contact us as soon as possible at support@araandeve.com. We will do our best to assist, but we cannot guarantee that delivery details can be changed after an order has been processed or dispatched.
Ara and Eve Online Seller is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.
6. Delivery Attempts
Our delivery partner may contact you by telephone or message to arrange or complete delivery.
Please ensure that someone is available to receive the order at the delivery address.
If a delivery attempt is unsuccessful, the delivery partner may contact you to rearrange delivery or make an additional attempt.
Additional delivery or re-delivery costs may apply where an order must be re-dispatched because:


The customer was unavailable after reasonable delivery attempts;


The delivery address was incorrect or incomplete;


The customer could not be contacted; or


The customer refused delivery without a valid reason.


7. Delayed Orders
If your order has not arrived within the estimated delivery period, please:


Check any tracking information provided;


Confirm that the delivery address and contact details on your order are correct; and


Contact us at support@araandeve.com with your order number.


We will work with our fulfilment and delivery partners to investigate the status of your shipment.
8. Damaged, Defective or Incorrect Items
Please inspect your order promptly after delivery.
If an item arrives damaged, defective, or incorrect, please contact us at support@araandeve.com and follow any applicable returns process provided through Beyond the Mall.
Please provide:


Your order number;


A description of the issue; and


Clear photographs of the item and its packaging.


Approved returns of damaged, defective, or incorrect items will be handled in accordance with the applicable return and refund policy.
9. Missing Items
If an item is missing from your delivery, please contact us at support@araandeve.com with your order number and details of the missing item.
We may request photographs of the package and the items received so that we can investigate the matter with our fulfilment and delivery partners.
10. Lost Parcels
If a parcel is confirmed as lost by our delivery partner, we will provide an appropriate solution in accordance with applicable law and the relevant marketplace policies. This may include a replacement or refund.
We are not responsible for parcels confirmed as delivered to the address provided at checkout unless the loss resulted from an error by Ara and Eve Online Seller or our delivery partner.
11. Refused or Unclaimed Deliveries
If an order is refused, repeatedly missed, or left unclaimed and is returned to us, any refund will be handled in accordance with the applicable return and refund policy.
Any additional return or re-delivery costs may be deducted from the refund where permitted by law and applicable marketplace terms.
This does not apply where delivery is refused because the item arrived visibly damaged, incorrect, or otherwise not in accordance with the order.
12. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our delivery services, business operations, marketplace requirements, or legal requirements.
Any updates will be published with a revised “Last updated” date.
13. Contact Us
If you have any questions about shipping or delivery, please contact us:
Ara and Eve Online SellerTrading as Ara & EveEmail: support@araandeve.com

Return & Refund Policy
We want you and your little one to be completely happy with your purchase. This policy explains your options for returns, refunds, and exchanges.
Return window
You have 14 days from the date of delivery to request a return for a change of mind.
To be eligible for a return, the item must be:

Unused, unwashed, and in the same condition as received
In its original, unopened packaging
With all original tags attached
Accompanied by proof of purchase

Items that do not meet these conditions may not be eligible for a refund or exchange.
How to Start a Return
To request a return, please submit a return request through our self-service returns portal within 14 days of receiving your order. You can access the portal through your customer account using the email address associated with your order.
Please select the relevant item(s) and provide the reason for your return. Once your return request has been approved, our delivery partner will arrange collection from your address.
For change-of-mind returns, a return shipping fee of AED 22 will be deducted from your refund amount. Original delivery charges are non-refundable.
Defective, damaged, or incorrect items will be collected at no cost to you. Please include details and clear photographs when submitting your request. As products are designed for little ones, quality and safety are our highest priorities. If you have any concerns about your order, we’re here to help.
Items returned without an approved return request may not be accepted.
Should you need any assistance with your return, you can also reach us at support@araandeve.com.
Sale Items
Sale items are not eligible for change-of-mind returns or exchanges.
However, if a sale item arrives damaged, defective, or incorrect, please contact us at support@araandeve.com and we will arrange a replacement, exchange, or refund as appropriate.
If you would like to exchange an item, please contact us at support@araandeve.com. Subject to product availability and eligibility, we will be happy to assist.
Exchanges
If an exchange is not available, you may submit a return request for the eligible item through our self-service returns portal, in accordance with our Returns Policy, and place a new order for your preferred item.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome of your refund request. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or card provider to process and post the refund to your account.
Original delivery charges are non-refundable. For change-of-mind returns, the AED 22 return collection fee will be deducted from the refund amount. No return shipping charges will apply where an item is damaged, defective, or incorrect.
If you have not received your refund within 15 business days of approval, please contact us at support@araandeve.com.
All prices are displayed in UAE Dirhams (AED). This Returns & Refunds Policy does not affect your rights under applicable UAE consumer protection laws.