Ara and Eve

Return & Refund Policy

We want you and your little one to be completely happy with your purchase. This policy explains your options for returns, refunds, and exchanges.

Return window

You have 14 days from the date of delivery to request a return for a change of mind.

To be eligible for a return, the item must be:

• Unused, unwashed, and in the same condition as received
• In its original, unopened packaging
• With all original tags attached
• Accompanied by proof of purchase

Items that do not meet these conditions may not be eligible for a refund or exchange.

How to Start a Return

To request a return, please submit a return request through our self-service returns portal within 14 days of receiving your order. You can access the portal through your customer account using the email address associated with your order.

Please select the relevant item(s) and provide the reason for your return. Once your return request has been approved, our delivery partner will arrange collection from your address.

For change-of-mind returns, a return shipping fee of AED 22 will be deducted from your refund amount. Original delivery charges are non-refundable.

Defective, damaged, or incorrect items will be collected at no cost to you. Please include details and clear photographs when submitting your request. As products are designed for little ones, quality and safety are our highest priorities. If you have any concerns about your order, we’re here to help.

Items returned without an approved return request may not be accepted.

Should you need any assistance with your return, you can also reach us at support@araandeve.com.

Sale Items

Sale items are not eligible for change-of-mind returns or exchanges.

However, if a sale item arrives damaged, defective, or incorrect, please contact us at support@araandeve.com and we will arrange a replacement, exchange, or refund as appropriate.

If you would like to exchange an item, please contact us at support@araandeve.com. Subject to product availability and eligibility, we will be happy to assist.

Exchanges

If an exchange is not available, you may submit a return request for the eligible item through our self-service returns portal, in accordance with our Returns Policy, and place a new order for your preferred item.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome of your refund request. If approved, your refund will be processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or card provider to process and post the refund to your account.

Original delivery charges are non-refundable. For change-of-mind returns, the AED 22 return collection fee will be deducted from the refund amount. No return shipping charges will apply where an item is damaged, defective, or incorrect.

If you have not received your refund within 15 business days of approval, please contact us at support@araandeve.com.

All prices are displayed in UAE Dirhams (AED). This Returns & Refunds Policy does not affect your rights under applicable UAE consumer protection laws.

This Shipping Policy applies to purchases of Ara & Eve products made through Beyond the Mall and fulfilled by Ara and Eve Online Seller.

We take care to prepare and dispatch every order thoughtfully. This Policy explains where we deliver, estimated delivery timelines, and what to do if there is an issue with your delivery.

1. Delivery Area

We currently deliver within the United Arab Emirates only.

International shipping is not currently available.

2. Order Processing

Orders are generally processed within 1–2 business days after the order has been successfully confirmed.

Orders placed on weekends or UAE public holidays will be processed on the next business day.

Processing may take longer during product launches, promotions, seasonal periods, or periods of high demand. We will contact you if there is a significant delay affecting your order.

3. Estimated Delivery Time

All orders are processed and dispatched as quickly as possible. Standard delivery typically takes 3–5 business days from the date your order is confirmed.

Once your order has been dispatched, you may receive delivery updates via email or directly from the relevant delivery partner.

Please note that delivery timelines may occasionally be affected by public holidays, weekends, high-demand periods, or circumstances outside our control.

If you have any questions about your order or delivery, please contact us at support@araandeve.com.

4. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation or delivery notification.

Where tracking is available, the notification may include tracking information or delivery updates from the relevant delivery partner.

Please allow some time after dispatch for tracking information to become active.

5. Delivery Address and Contact Details

You are responsible for providing accurate and complete:

• Delivery address;

• Mobile number;

• Email address; and

• Any necessary delivery instructions.

Please review your information carefully before completing your order.

If you notice an error after placing your order, please contact us as soon as possible at support@araandeve.com. We will do our best to assist, but we cannot guarantee that delivery details can be changed after an order has been processed or dispatched.

Ara and Eve Online Seller is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.

6. Delivery Attempts

Our delivery partner may contact you by telephone or message to arrange or complete delivery.

Please ensure that someone is available to receive the order at the delivery address.

If a delivery attempt is unsuccessful, the delivery partner may contact you to rearrange delivery or make an additional attempt.

Additional delivery or re-delivery costs may apply where an order must be re-dispatched because:

• The customer was unavailable after reasonable delivery attempts;

• The delivery address was incorrect or incomplete;

• The customer could not be contacted; or

• The customer refused delivery without a valid reason.

7. Delayed Orders

If your order has not arrived within the estimated delivery period, please:

• Check any tracking information provided;

• Confirm that the delivery address and contact details on your order are correct; and

• Contact us at support@araandeve.com with your order number.

We will work with our fulfilment and delivery partners to investigate the status of your shipment.

8. Damaged, Defective or Incorrect Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, or incorrect, please contact us at support@araandeve.com and follow any applicable returns process provided through Beyond the Mall.

Please provide:

• Your order number;

• A description of the issue; and

• Clear photographs of the item and its packaging.

Approved returns of damaged, defective, or incorrect items will be handled in accordance with the applicable return and refund policy.

9. Missing Items

If an item is missing from your delivery, please contact us at support@araandeve.com with your order number and details of the missing item.

We may request photographs of the package and the items received so that we can investigate the matter with our fulfilment and delivery partners.

10. Lost Parcels

If a parcel is confirmed as lost by our delivery partner, we will provide an appropriate solution in accordance with applicable law and the relevant marketplace policies. This may include a replacement or refund.

We are not responsible for parcels confirmed as delivered to the address provided at checkout unless the loss resulted from an error by Ara and Eve Online Seller or our delivery partner.

11. Refused or Unclaimed Deliveries

If an order is refused, repeatedly missed, or left unclaimed and is returned to us, any refund will be handled in accordance with the applicable return and refund policy.

Any additional return or re-delivery costs may be deducted from the refund where permitted by law and applicable marketplace terms.

This does not apply where delivery is refused because the item arrived visibly damaged, incorrect, or otherwise not in accordance with the order.

12. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery services, business operations, marketplace requirements, or legal requirements.

Any updates will be published with a revised “Last updated” date.

13. Contact Us

If you have any questions about shipping or delivery, please contact us:

Ara and Eve Online Seller
Trading as Ara & Eve
Email: support@araandeve.com

Last updated: September 29, 2026

Ara and Eve Online Seller operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Ara and Eve Online Seller is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +971 50 345 0604 or email us at support@araandeve.com or contact us at Arabian Ranches 2, Reem Community, Dubai DU, United Arab Emirates.